Product Questions

4-Show Lawn Passes vs. BCO+ Passes
4-Show Lawn Pass  
Use your lawn pass for four (4) lawn admissions in any combination. Not redeemable for reserved seating. No upgrade value.
  • Sold out for 2017
  • Valid for Lawn Pass to ANY show, including headliners
  • ​Limited quantity available each season
  • Valid June - September 2017
  • Not valid for Big TAP ChautauquaFest
  • Not valid for special events
  • No refunds will be given for unused admissions or for bad weather
  • Lost Passes Cannot Be Replaced
  • All sales final
  • Tax & fees are included in price

BCO+Pass  
Use your BCO+ Pass for six (6) Regularly Priced Show* reserved seating admissions in any combination. No upgrade value for headliner events.
  • Only Available 'til June 1st - Sould out for 2017
  • Valid for Seat in the Tent ONLY for Regularly Priced Shows* (based on seating availability)
  • No Expiration Date
  • Not valid for Big TAP ChautauquaFest
  • Not valid for special events
  • No refunds will be given for unused admissions or for bad weather
  • Lost Passes Cannot Be Replaced
  • All sales final
  • Tax & fees included in price
  • *Regularly Priced Shows include Big Top original productions and other select performances
Taxes & Fees
Canvas Renewal Fee  |  $2.00
The CRF is our facility fee that is used to replace the tent periodically, as well as other facility and grounds needs. Thank you for your support!
†The CRF is added to each ticket for all shows. Special savings are given to Punch Passes and Ticket Booklets, and the CRF is only added once per purchase, which is a savings of $6 per Punch Pass, and $10 per Ticket Booklet.

Sales Tax  |  5.5%
Wisconsin state tax of 5%, and Bayfield county tax of .5% is automatically added to each order.

Gift Shop Policies

Shipping Info
Turnaround
Orders are generally shipped within 5 business days, Monday - Friday.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
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Shipping Rates
The rate charged for the shipping of your order is based on the approximate weight of your products. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Return Info
​How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 
1. Please email info@bigtop.org or call 715-373-5552 to request a refund.
2. Mail your returned item to:
     Big Top Chautauqua
     PO Box 455 
     101 W. Bayfield St.
     Washburn, WI 54891 
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
  • Some items can not be returned if they are opened; these include music, videos, and downloadable content
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange
  • All Clearance Sales are final​
  • Ticket Booklets, Punch Passes, and Gift Cards are non-refundable
  • We do not refund original shipping and handling paid on the order

​Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You still will have to pay return shipping.