Product Questions

4-Show Lawn Passes vs. BCO+ Passes
Four Show Lawn Pass  
Use your lawn pass for four (4) lawn admissions in any combination. Not redeemable for reserved seating. No upgrade value.
  • Sold out for 2019
  • Valid for Lawn Pass to ANY show, including headliners
  • ​Limited quantity available each season
  • Valid June - September 2019
  • Not valid for Big TAP ChautauquaFest
  • Not valid for special events
  • No refunds will be given for unused admissions or for bad weather
  • Lost passes cannot be replaced
  • All sales final
  • Tax & fees are included in price†

BCO+PASS  
Use your BCO+PASS for six (6) Regularly Priced Show* reserved seating admissions in any combination. No upgrade value for headliner events.
  • Only Available 'til June 2019
  • Valid for seat in the tent ONLY for Regularly Priced Shows* (based on seating availability)
  • No expiration date
  • Not valid for Big TAP ChautauquaFest
  • Not valid for special events
  • No refunds will be given for unused admissions or for bad weather
  • Lost passes cannot be replaced
  • All sales final
  • Tax & fees are included in price†
  • *Regularly Priced Shows include Big Top original productions and other select performances
†​Taxes & Fees
Facilities Fee  |  $3.00
The Facilities Fee is added to each ticket for all shows, and is used for facility and grounds maintenance and improvements. Thank you for your support!

Processing Fee | 2% of order/$3.00 max.
A small processing is added to each ticket order, calculated as 2% of ticket total per order, with a maximum $3.00 per order.

Sales Tax  |  5.5%
Wisconsin state tax of 5%, and Bayfield county tax of .5% is automatically added to each order. Facilities Fee and Processing Fee are not taxed.

Gift Shop Policies

Shipping Info
Turnaround
Orders are generally shipped within 5 business days, Monday - Friday.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
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Shipping Rates
The rate charged for the shipping of your order is based on the approximate weight of your products. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Return Info
​How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 
1. Please email info@bigtop.org or call 715-373-5552 to request a refund.
2. Mail your returned item to:
     Big Top Chautauqua
     PO Box 455 
     101 W. Bayfield St.
     Washburn, WI 54891 
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
  • Some items can not be returned if they are opened; these include music, videos, and downloadable content
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange
  • All Clearance Sales are final​
  • Tickets, Passes, and Gift Cards are non-refundable
  • We do not refund original shipping and handling paid on the order

​Exchanges
If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You still will have to pay return shipping.