Frequently Asked Questions

For details about our Covid precautions visit bigtop.org/covidsafety

2020 🡆 2021 TICKETING​

I "saved my seat".....what's next?
If you made the decision to “Save your seat” from 2020 by keeping your tickets, someone will be contacting you to arrange your new tickets. You can also email us with questions at info@bigtop.org or call the box office at (715) 373-5552. ​
I chose to refund my tickets purchased in 2020.....​what's next?
If you chose to refund the tickets and apply the refund to your patron account, we have loaded your credit onto a virtual gift card. (If you are not sure if you kept tickets or opted for a credit, you can follow these instructions to check for a balance on a virtual gift card.) To apply a credit from our 2020 season cancellation to your ticket purchase:
  • Find and select your event at bigtop.org/calendar
  • Choose your section, number of tickets and click “Choose Your Seats”
  • Scroll down to see the selection.  To change your seats, highlight new seats and “Choose Your Seats” again.  When satisfied, click “Buy Tickets Shown Above”.
  • Select the blue button to “Redeem my passes/gift cards”.
  • The original and remaining amount of your credit is shown.  Click the green “Apply” button.
  • The system will apply the credit, show you the balance of your credit, and give you an option to donate the balance if you choose.
  • Any outstanding balance due can be paid with a Visa or MasterCard.
I can't log in to buy tickets
Sometimes tickets are put in a shopping cart... our patron tries to log in & can't remember the password.... so they decide to try and make a new account, which is impossible.  Our system only allows email addresses to be used for one patron.  If  you try to log in with a different email, your presale access code will not work.

PRO TIP:  Please use the email that you received your access code.
Do you need some assistance with ordering tickets online? Please follow the links below to find step-by-step instructions, and if you’d like further assistance, please contact us: tickets@bigtop.org  715-373-5552  888-BIG-TENT